Desktop Support Technician
“As part of the Global Technology Services team, I provide support to our in-house Cengage Group employees as well as guests that visit the Boston office. I help keep users updated and connected to the network, so they can support our learners and educators. I’m proud of the customer service I provide and my progressive work ethic. I tend to jump in where I see a need, rather than wait to be told that something needs to be done.
Based on my experience, the strongest element of our culture at Cengage Group is our CEO, Michael Hansen’s empathy and care for employees. I have had so many positive experiences working here. My teammates don’t hesitate to jump in and help each other out – it’s just what we do here.”