Business Process Support Representative
“My team is the first line of support for any issues in our distribution center. Using my problem-solving skills, I help keep the production running so learners can receive their orders on time.
Cengage Group’s belief in the power and joy of learning is something that has been strongly demonstrated in my own life. I arrived in the United States five years ago and didn’t speak English. Today, I have an advanced knowledge of the language and can help others who are not native speakers. I’m proud that no matter the obstacle, with patience, perseverance and commitment, anything can be overcome. I believe the strongest element of our culture is the ability to empower employees, as well as learners, to grow and experience the joy of learning and achievement.
Cengage Group has always supported my goals to help further my career. Throughout my time at the company, my curiosity and willingness to keep growing has allowed me to take on new and exciting roles. I’ve had the chance to work with people who were open to help others, which also helped facilitate my growth in the company.”